We hope you find the answer to your question here! If not, please reach out directly and we will be sure to get back to you as quickly as possible. 

Frequently Asked QUestions

Can I reschedule after booking?
Yes, rescheduling with at least one day notice has no charge. Same-day rescheduling has an automatic $50 charge.

What is a twilight photo shoot?
Twilight photo shoots are recommended when the most dramatic photos are required. For twilight photo shoots we start shooting 30 minutes before sunset and we shoot the exterior photos twice, once before sunset for daytime shots, then we shoot the interior, and then we shoot in the exterior again after sundown for jaw-dropping night photos with a deep blue sky. 

How do I open zip files?
Most computers now have zip file support built in. First locate the file that was downloaded, often on the Desktop or in a Downloads folder. Some computers automatically extract the zip file contents. If not, right click on the zip file and select extract files, or decompress, or similar. If you are still having troubles with a zip file, you may find it easier to select the photos individually from the proof sheet.

What is the cancellation policy?
Booking retainer is non-refundable, but is transferable within 180 days. If shoot is cancelled final 50% payment will be refunded.  

What if it is raining?
We recommend rescheduling if it is raining. We can still shoot if it is overcast or cloudy, but recommend watching the weather.  

Any other questions?
​For any other questions, please send us an email at bluepelicanphoto@gmail.com 

How do I book a photo shoot?
Email us at: bluepelicanphoto@gmail.com , or through our contact form. A 50% retainer is required to book. 

How far in advance do I need to book?
2 to 3 days in advance is generally enough notice, and we often have availability the very next day. We book Monday - Friday. Limited weekend availability.

When do I get the photos?
Photos are always delivered within 48 hours of the shoot.

How many photos do I get?
The number of photos varies based on the package booked. The typical property is 25-35 photos. We capture all the features of the property, so the actual number varies. Check out our pricing page to get a better idea of the different services we offer.

How are the photos delivered?
The photos are sent in an online gallery, via email link. The gallery always includes High-Resolution & MLS-sized files.

How long does a shoot take?
A typical shoot takes just 60-90 minutes on site. We spend a number of hours processing the photos afterwards.

What is the best time of day for shooting my property?
The short answer is we make the home look great no matter what the light is. Many clients want the sun hitting the front of the house to create the best possible front exterior. This means if the house faces east, morning is best, and if the house faces west, afternoon is best. If ocean views are important, we recommend morning so that we aren't shooting into the sun to capture these views.


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